PERSONAL INJURY & ACCIDENT COMPENSATION

Legal Info

We are Edwards Davies Associates, our office address is 7 Axis Court, Mallard Way, Swansea, South Wales, SA7 0AJ.

We are regulated by the Ministry of Justice to undertake compensation claims, management activities an criminal injury claims management.

Our registration number is CRM 2165.  You can check our registration by going to www.claimsregulation.gov.uk .

All the information on this site is given without legal liability and should not be relied upon as correct, although we do try to be as accurate as possible.  You should be aware that only the courts can authoritatively interpret the law.

You can e-mail us on johnwalker@hushmail.com or by text on 07910 134 730.  If you are a firm of solicitors enquiring about joining our panel, please write to us with details of your areas of expertise.  We can only consider applications in writing on your firm’s headed notepaper.  We cannot consider applications by telephone or e-mail.  Letters should be for the attention of Mr Davies.

Complaints.

As we are regulated by the Ministry of Justice, [Rule 8 of the Conduct of Authorised Persons Rules 2006], and are required to have in place and operate appropriate an effective and internal procedure for handling any expression of dissatisfaction.  In the unlikely event of any complaint about us, you write by letter or e-mail or telephone, or visit us in person.  If you wish to visit us, you should make an appointment by telephoning first.  This will enable us to ensure that a suitable person can be available to discuss the matter with you.

Complaints will be dealt with by a person suitable competent, who has the authority to settle the matter.  This person may or mot be the person who was involved in the matter complained of.

We will respond to any complaint within five working days, giving the name and title of the person who will handle the complaint.  We will, within four weeks of receiving the complaint, send the complainant a final or a ‘holding’ response.

If a complaint is not resolved, the complainant can refer the matter to the Claims Management Regulator.

The Compensation (Claims Management Services) Regulations 2006 provides:

Review by the Regulator of complaint handling

28. -(1) If-

(a)  a client of an authorised person is dissatisfied with the handling by the authorised person of a complaint by the client; or

(b)  an authorised person and a client cannot agree on how to resolve a complaint by the client that the authorised person has failed to comply with the rules or a code of practice;

either the client or the authorised person may ask the Regulator to review the authorised person’s handling of the complaint.

(2)               For the purpose of such a review, the Regulator may direct the authorised person in writing to give the Regulator information or documents (being information or documents concerning either the handling of the complaint, or the conduct of the matter out of which the complaint arose) to the Regulator, and the authorised person must give the information or documents to the Regulator without delay.

Directions of the Regulator about complaints handling and related matters

29 -(1)  This regulation has effect in relation to a case where the Regulator is satisfied that -

(a)  a complaint against an authorised person in well-founded; or

(b)  the authorised person should alter its claims management procedures.

(2)              The Regulator may also give the authorised person a   direction about the further handling of the complaint.

(3)              The Regulator may also give the authorised person a direction about the future handling of complaints, or about any other aspect of the authorised person’s business that relates to the provision of claims management services.

(4)              Before giving a direction under paragraph (2) or (3), the Regulator -

(a)         must notify the authorised person of any direction that the Regulator proposes to give, and the reasons for giving it;

(b)         must give the authorised person a reasonable opportunity to make submissions in relation to the proposed direction; and must take any such submission into account in deciding whether to give the direction.